Page Number : 1 (Find the article in file "p271-quiner.pdf"). Downloaded from This is excellent!! <1> Accession Number 005835742 Author Quiner MW. Institution Dept. of Integrated Technol. Services, Willamette Univ., Salem, OR, USA. Title Escaping the Paranoid-Critical trap technical support functions. Source Proceedings. ACM SIGUCCS 1997 User Services Conference XXV. Are You Ready? 25th SIGUCCS '97 Conference. ACM. 1997, pp.271-6. New York, NY, USA. Conference Information Proceedings of University and College Computing Services 25th User Services Conference. Monterey, CA, USA. 9-12 Nov. 1997. Abstract The term "Paranoid-Critical" is a perfect description for an underlying problem plaguing many technical support teams in their relationships with upper administration, other departments, technology users and even other team members. Paranoid-Critical methods of interactions, both of individuals and teams can be one factor (although certainly not the only factor) in producing and maintaining the following undesirable conditions: support staff burnout, dissatisfaction and dysfunction, accelerated turnover and office politics. The paper discusses some examples of the Paranoid-Critical method and considers why it is so prevalent in technical support functions. (0 References). Subject Headings Personnel. Technical support services. Key Phrase Identifiers Paranoid-Critical method; technical support teams; administration; technology users; staff burnout; office politics; staff turnover; staff dissatisfaction. Classification Codes Computer facilities [C0310B]. Treatment General or Review. Language English. ISBN 0 89791 990 4. Publication Type Conference Paper. Update Code 199807. Copyright Copyright 1998, IEE. Transmission complete ... Turn off screen capture. Press Enter once screen capture has been turned off.