MSDN online support can be found at http://support.microsoft.com/servicedesks/msdn. Get access to Developer Support search, support incident submission, technical and product information, support highlights, service packs, downloads, webcasts, MSDN Online's member communities, year 2000 information, and the Windows 2000 Development Center (http://msdn.microsoft.com/windows2000).

Public newsgroups are available for peer-to-peer support. As time and resources allow, Microsoft developers, program managers, support engineers, and test engineers visit the site to collect feedback and answer questions or correct misperceptions. They often read feedback, but they do not become actively involved unless a specific question is asked or a misperception is observed. Participation largely depends on bandwidth and time, which is greatly affected by shipping schedules; there is no official Microsoft involvement in the public newsgroups.

To gain access to the public Platform SDK newsgroups, use your preferred newsgroup reader and configure the news server address as msnews.microsoft.com. The public Platform SDK newsgroups are under microsoft.public.platformsdk. No account name nor password is required.

Professional Support for Developers

• Professional Support Online - As an extension to the existing MSDN community Web site, this offering provides information dissemination, access to technical tools, Microsoft KnowledgeBase, and Developer Hot Topics to ensure you remain current on technology issues and products.
• Events and Training - Web-based training provides knowledge transfer to help optimize your use of Microsoft technologies.
• Responsive Services - Fast, accurate resolutions to your support problems, offered as part of a support-pack relationship or on a pay-per-incident basis.
• Advisory Services - Phone-based consulting services available on an optional, for-fee basis.

To access Professional Support for Developers, visit the MSDN web site at http://msdn.microsoft.com/default.asp. If you have already purchased support incidents, and would like to speak directly with a Microsoft support professional, call 1-800-936-5800. Incidents may be purchased on a pay-per-incident basis, or in packs of 5. Phone submitted incidents are $245 each, or $1225 for a 5-pack. Web submitted incidents are $195 each, or $975 for a 5-pack.

For more information on Professional Support for Developers and Premier Support for Developers, see http://www.microsoft.com/support/customer/develop.htm.